Privacy Policy

Last Updated: October 2026

1. Introduction

Welcome to Nova Santé. We are committed to protecting your personal data and your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or use our medical services in Lausanne. As a healthcare provider, we adhere to strict medical confidentiality and Swiss data protection regulations.

2. Data We Collect

We collect several types of information for various purposes to provide and improve our service to you:

• Personal Identification Data: Name, email address, phone number, and physical address provided via booking forms.
• Medical Information: Any health-related data you choose to share in appointment request fields (though we recommend sharing detailed history only in person).
• Usage Data: Information on how the website is accessed and used, including IP addresses and browser types.
• Cookies: We use cookies to track activity on our service and hold certain information to enhance user experience.

3. How We Use Your Data

Nova Santé uses the collected data for various purposes:

• To provide and maintain our medical services.
• To notify you about changes to our services or appointment confirmations.
• To provide customer support and follow-up care.
• To gather analysis or valuable information so that we can improve our website and patient journey.
• To monitor the usage of our website.

4. Legal Basis for Processing

Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Information we collect and the specific context in which we collect it. We process your data because it is necessary for the performance of a contract (medical service), for our legitimate interests (site security), and where applicable, with your explicit consent for medical consultations.

5. Data Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personal data to outside parties except for reliable third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with Swiss law.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Medical records are retained in accordance with Swiss cantonal health regulations, which usually require a minimum retention period of 10 to 20 years.

7. Your Rights

You have certain data protection rights. At any time, you have the right to request access to your personal data, the right to rectification of any inaccurate information, and the right to erasure of your data under specific conditions. To exercise these rights, please contact us at contact@novasante.ch.

8. Security Measures

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable and medically standard means to protect your Personal Data, we cannot guarantee its absolute security.

9. Contact Information

If you have any questions about this Privacy Policy, please contact us:

Email: contact@novasante.ch
Address: Avenue du Calme 22, 1005 Lausanne